FAQ - Frequently Asked Questions

 

 

Q:  My image isn’t uploading, is there any way to get it to work?

A:  Send your image to business@strawbridge.net. Your image may exceed our upload capacity. We will send you a placeholder image to upload for your order. All jobs using the SSI placeholder image will be proofed to the customer for approval of printing.

Q:  Can I receive a proof of the product before it prints?

A:  Yes! Please email us at business@strawbridge.net with your order number and which product you would like to see before it prints if you had selected no proof. If you requested a proof when placing your order, you will receive a proof between 1-2 business days.

Q:  What if my image is low resolution?

A:  The designers at Strawbridge will try to work with your image as best as possible. If we are unable to, you will receive an email asking to for a better version.

Q: What is the Standard Turnaround time?

A: Our delivery time is within 2-3 weeks from products have been approved for printing. If no proofs are requested, delivery time will be 2-3 weeks after purchase.

Q: Where can I find my Print Credit Code or Balance?

A:  Contact your Strawbridge Representative and they will be able to get this information for you.

Q:  Can I pay using a Purchase Order?

A:  Yes, but you must contact us at business@strawbridge.net for us to place your order for you.